Accessibility for All

Ensuring all riders have access to jobs, education, and community is critical. Here you will find information about our policies, procedures and services that are available for people who have disabilities, language barriers, or other needs.

Services for People with a Disability

There are several transportation options for people with a disability. Find the one that’s right for you.

Fares & Passes

The cost to ride WHEELS Buses is 50% off for people with a disability.


1 Day Unlimited

Available only on the bus.


7 Day Unlimited


31 Day Unlimited


10 Ride Card

how to obtain proper id
to board at half fare


ADA Identification Card

Apply for a Norwalk Transit ADA Identification Card


Connecticut State
Elderly/Disabled Card

Apply for a Connecticut State Elderly/Disabled Card


Medicare Card

Apply for a Medicare Card

Reasonable Modifications

NTD considers reasonable modifications to its services to assist riders with disabilities and to ensure that any individual’s disability does not preclude her/him from having full access to any NTD service. If you have a special request, you can find out more about reasonable modifications by calling 203-852-0000.

Accessible Formats

Information is available in alternative formats including, but not limited to, Braille, large print, audio, or electronic media. Anyone requesting service information or assistance in any accessible formats may call the Customer Service Department at 203-852-0000.

Service Animals

You are welcome to travel with your Service Animal on all NTD services.

If you are taking a scheduled paratransit trip, please inform the Customer Service Representative when you are making your reservation.

All riders are asked to show consideration for these working animals and their owners, who have the right to travel on NTD vehicles.

A service animal is not allowed to occupy a seat on the bus.

A Service Animal is any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. While most service animals are dogs, NTD recognizes the possibility of other types of service animal.

Need Help?

  Carlisa Epps – ADA Specialist
(203) 852-0000 x 124

Have a Complaint?

  La-Keba Hamilton – Transportation Manager