Dispatch-A-Ride / Norwalk ADA

Dispatch-A-Ride Norwalk ADA transit services are available for travel within a ¾ mile radius of a Norwalk Transit bus route within Norwalk, during the same hours that the route operates. Service outside this ¾ mile area in Norwalk is not provided. This service is available to anyone with a disability and/or impairment that prevents them from using a city bus.

Rider Guide

Eligibility Process

You must be eligible to ride.

Complete an ADA Eligibility Certification Request form and mail it to our office to begin the review process.

It is important that you complete the entire form so we can provide you with the best possible service. Your eligibility certification will be based on the programs eligibility guidelines noted above.

To apply with a paper form that you mail to NTD, use the “Eligibility Form (PDF)” button, below.

To apply with an online form that is automatically emailed to us, use the “Eligibility Form (Online)” button, below.

Eligibility Form (PDF)

Eligibility Form (Online)

Eligibility Process

You must be eligible to ride.

Complete an ADA Eligibility Certification Request form and mail it to our office to begin the review process.

It is important that you complete the entire form so we can provide you with the best possible service. Your eligibility certification will be based on the programs eligibility guidelines noted above.

Eligibility Form

Fares

Fares must be purchased in advance through the RMPay online payment system. Drivers do not not accept cash. The driver will check your RMPay account balance prior to boarding the vehicle. RMPay balances must be in good standing. Transportation will not be provided without the proper fare balance in the RMPay system.

RMPay

How to Setup a New RMPay Account

If you are new to the system, you can signup online:

Click on the RMPay button, above.
Create a new account through RMPay by entering:
1. Name
2. Email
3. Primary phone number
4. Customer ID
Once your account is created, go to the email you used to register your RMPay account and click on the verification link.
If you can’t find the email, it may be in your spam folder. The email will come from noreply@amblemail.routematch.com.
After you verify your email, you may login and deposit funds into your RMPay account using your credit card.