How to Ride

NTD Services

If you are new to the NTD system, here is where you can find information about the transit services that best meet your needs. We offer the following services:

• WHEELS Bus service in the Greater Norwalk Area
• Shuttle services for commuters and local riders
• WHEELS 2U ride sharing service in Norwalk and Westport
• Services for People with Disabilities
• Services for Seniors

Planning Your Trip

There are a variety of ways to plan your trip:

Trip Planner

The online Trip Planner allows you to enter your location and travel destination, then will show you which route to take.

Schedules

Schedules show you where you can board the bus, where you can get off the bus, and the times that you can travel. Schedules are available to download as PDFs.

Maps

There is an interactive system map available here. Just click on the route and the map will display and show you where the bus is.

Help with Planning Your Trip

If you need assistance planning your trip, call a Customer Service Representative at 203-852-0000. Customer service hours are Monday through Friday from 8:30 AM – 5 PM.

Fares & Boarding

Have Your Fare Ready

Before traveling, be sure to have your fare ready. There are a variety of ways to pay.

Bus and shuttles fares can be paid in cash, with passes, tickets, or Norwalk Transit tokens.

Passengers using a Door-to-Door or paratransit service must board with a pre-paid ticket.

Boarding the Bus

If you are traveling by WHEELS Bus, be sure to arrive at the bus stop at least five minutes before the bus is scheduled to arrive. Board at the front of the bus and pay your fare.

Getting Off the Bus

About a block before you would like to get off the WHEELS Bus, signal to the bus driver using the system in the bus. Some buses have a yellow cord that you can pull and other buses have a push strip. Please don’t stand until the bus has fully stopped. Once the bus has stopped, exit through the rear door of the bus, if possible.

How to Load Your Bike on a Bus

Holidays and Emergencies

Holiday Service Schedules

Bus service schedules are different on some holidays. Be sure to check the holiday schedules in advance.

Severe Weather & Emergencies

Sometime bus service will be disrupted or cancelled due to severe weather, road construction, or other public emergencies. Be sure to check our website before you travel to see if there any alerts posted. Alerts will appear in a notification bar at the top of the home page

Snow Routes

When there is severe winter weather, buses run on snow routes. Snow routes are similar to regular routes, but with minor route modifications to avoid hills. Snow routes are listed, below.

Route 1 Snow

Route 3 Snow

Route 4 Snow

route 9 snow

route 11 snow

route 13 snow

Highland Shuttle Snow

10-20 Westport Rd Shuttle Snow

Merritt 7 Shuttle Snow