Rider's Choice

Rider’s Choice

How to Ride

Same Day, Real-Time Rides

We’re running a new service for people with disabilitities. Same day real-time service for rides!

Rider’s Choice

Same-day rides in the same service area as Dispatch-A-Ride / Norwalk ADA.

Monday – Friday, 7 AM – 7PM

There are two ways to get a ride:

If you need a wheelchair accessible vehicle:
  1. Pay in advance through RMPay. Cost is $3.50 per ride.
  2. Book your ride through CTS by calling: 855-813-7333


How to Setup a New RMPay Account

If you are new to the system, you can signup online:

  1. Click on the RMPay button, above.
  2. Create a new account through RMPay by entering:
    1. Name
    2. Email
    3. Primary phone number
    4. Customer ID
  3. Once your account is created, go to the email you used to register your RMPay account and click on the verification link.
  4. If you can’t find the email, it may be in your spam folder. The email will come from noreply@amblemail.routematch.com.
  5. After you verify your email, you may login and deposit funds into your RMPay account using your credit card.

If you need assistance, please contact Norwalk Transit District at rmpay@norwalktransit.com or 203-299-5180.

If you don’t need a wheelchair accessible vehicle:
  1. Confirm that you are a ADA certified customer by calling NTD directly at 203-299-5180 or email riderschoice@norwalktransit.com. Please indicate that you are interested in using the Uber service.
  2. You will receive an email from Uber to authenticate your ADA certified status.
  3. Uber will use the email that you provided NTD when you established your ADA account.
  4. Click the Authentication link in the email.
  5. Install the Uber app on your smartphone.
  6. Open the Uber app.
  7. Book your ride.

Need Help?

  Carlisa Epps – ADA Specialist
(203) 852-0000 x 124

Have a Complaint?

  La-Keba Hamilton – Transportation Manager